Emergency Preparedness Plan


Emergency preparedness plan will be shared with clients, staff members, family/care-providers upon In-Take and on an annual basis.


Regardless of the situation, it is important that all staff stay calm and work to help clients stay calm as well.


Client safety is the number one concern in the event of an emergency situation. Drills will be conducted to ensure that all staff are familiar with emergency protocols and staff’s strengths in these areas will be used accordingly in the event of an emergency.


In the event of a life-threatening emergency, call 911 immediately.





Staff will be trained in emergency situations and drills will be conducted in the community, including client training sites, volunteer sites, and places of employment as well as other community locations on a quarterly basis. The Well will have a buddy system, noted on client’s and staff’s first day, to account for all staff and clients. In the event of a disaster or emergency, all staff will remain on duty, with clients, until all clients have been picked up by family members, guardians, or caregivers or have returned to their independent living. 


Clients will participate in drills which will be held quarterly. Drills will cover natural disasters as well as physical threats. Drills will be documented, with both staff and client information, and kept in program records. Staff will have designated and specific roles to perform and will have a communications plan in place. The Program Director will conduct and evaluate drills. An assembled disaster supplies kit equipped for 3 days per person, including both staff and client, will be kept in each program vehicle.


Part of an emergency drill will be focused on everyone, staff and clients, knowing the location of first aid kits and emergency supplies.


Drills will take into account that clients may be inside or not in their natural environment. Thus, drills will further prepare both clients and staff for emergencies.


Client and staff observations and opinions about emergency preparedness and drills will be sought out in an open discussion forum following each drill. Adjustments shall be made and documented accordingly.


Evacuation Protocol:

Evacuations can be a part of any disaster or emergency and should be taken seriously and respectfully, even during drills.

  1. All persons shall leave buildings calmly and quickly, in an orderly manner and gather at designated meeting locations.

  2. Logistics Direct Support Staff will check restrooms upon exiting an area.

  3. Group Supervisors will take attendance after an evacuation or out in public, also utilizing the buddy system and report it to the Scheduling Supervisor.

  4. Community-In Supervisor will assess clients and staff for injuries.

  5. Community-In Supervisor will access first aid kit if necessary.

  6. Community-In Supervisor will apply first aid as necessary.

  7. The Program Director, with support from Program Administrators, will be in charge of contacting guardians, and releasing clients after everyone has been accounted for and things are safe.

  8. Staff will ensure that all clients make their way to the designated meeting spot, First Presbyterian Church in Redlands, as soon as is safe. Should this site no longer be deemed safe, The Well staff will be directed to bring clients to The Redlands Community Center.

  9. When possible, staff will use two-way radios to communicate.




If outdoors, staff will:

  • Move all people quickly away from buildings, utility poles, and other structures.

  • Not use candles, matches or other sources of open flames.

  • After initial shaking stops, evaluate their surroundings and follow evacuation protocol.

  • Communicate the situation and the next steps to clients in a reassuring and calm manner.


If indoors, staff will:

  • Keep clients inside and help them to seek refuge under work benches or tables.

  • Help clients under sturdy surfaces, to doorways, and away from windows, shelves, and heavy equipment before seeking shelter. Individuals in wheelchairs will need to be moved under desks or near door frames.

  • After initial shaking stops, evaluate their surroundings and follow evacuation protocol.

  • Communicate the situation and the next steps to clients in a reassuring and calm manner.


During evacuation, staff will

  • Protect clients and themselves from other sources of injury, i.e. broken glass, beams, fallen debris, etc.

  • Be prepared for aftershocks and remain calm.





In the event of fire or fire alarm, staff will be instructed to practice the “RACE” model:

R: Remove anyone from immediate danger

A: Activate the building fire alarm system and call 911

C: Confine the fire by closing all windows and doors

E: Evacuate, leave the building

Extinguish the fire, if it can be done safely


Building Fire:

  • Crawl If There’s Smoke

  • Feel Doors with back of hand before opening

  • Go to the nearest exit

    • Always use exit stairs, never an elevator

    • Remove individuals from wheelchairs if necessary, drag them on a sheet or piece of fabric if needed

    • Close doors behind you

  • Use a fire extinguisher if the fire is very small and you know how to use it safely

  • If you are on fire – Stop, Drop and Roll

If Trapped:

  • Close the door

  • Seal cracks

  • Open the windows if safe

  • Signal for help and phone 911

  • Don’t jump; the fire department will reach you

  • Look for “areas of refuge” like stair enclosures or other side of corridor fire doors. Elevators are not safe during fires. Sometimes it may be safer to stay in your room. Follow the advice for being trapped.

If there is an immediate threat to safety, ask others near you for assistance. If no help is available, seek refuge in a room with a window or stairway. If possible, call “911” to report your location and receive instructions from the Emergency Operator.



Active Shooter Situations:

Call 911, if you are safe enough to do so.


Staff will be made aware of “fright, flight or fight” mentality and will be trained to consider such in emergency situations.


Staff will be trained to assess an environment with the possibility of places to conceal clients in a shooter situation.



If indoors, staff will:

  • Remain calm and reassure clients

  • Help clients to shelter in place, away from doors and windows

  • Lock all doors and windows

  • Barricade all doors and cover all windows

  • Turn off the lights

  • Attempt to conceal as many clients as possible in hiding places around the room

  • Remain quiet and encourage others to do the same

  • Find objects to fight back with in attempts to disable or stall the shooter should they enter the room


If outdoors, staff will:

  • Help clients to seek shelter inside

  • Attempt to get as far away from the scene as quickly and safely as possible


When evacuating:

  • Evacuate regardless of whether others agree to follow

  • Leave all non-lifesaving belongings behind

  • Help others escape, if possible, use the buddy system

  • Prevent individuals from entering an area where the active shooter may be

  • Follow the instructions of any law enforcement or first responders, and

  • Not attempt to move wounded people



Bomb Threats, Gas Leaks, Hazardous Situations:

Staff and clients will shelter in place at nearest safe place designated by local law enforcement and evacuate according to law enforcement direction.



Medical Emergencies:

  • In the event of a life-threatening emergency, call 911 immediately.

  • Staff should apply basic CPR, first aid and seek professional medical support as soon as possible.

  • If a potentially dangerous or unknown substance is ingested or comes into contact with clients or staff, call Poison Control: (800) 222-1222 and follow the instructions provided.



Emergency Supplies:

Emergency kits will be carried in each vehicle and at the emergency site, First Presbyterian Church in Redlands. They will be updated every 6 months, at minimum.


Emergency documents and written information will be placed within a waterproof storage container or sealed plastic freezer bag.


Emergency kits will include:

  • Food and water for 3 days, per person, including staff

  • First aid kit

  • Fire extinguisher

  • If there is a client who needs a battery charger for wheelchair there will be one in the emergency kit.

  • Client’s emergency information with contact information

  • List of client specific equipment, allergies, sensitivities/preferences, method of client communication, name of medical insurance, a current photo of client health information, current medications, and special needs items directly related to the needs of clients being served

  • Copy of client’s medical insurance card

  • Client consent for medical treatment (signed by authorized representative/conservator/legal guardian).

  • Two-way radios


Out of Area Contact:

In the event of a major disaster, family members will be directed to contact Kara Whitehead, at phone (860)508-0918. They will be aware of the emergency procedures of The Well SDP, trying their best to remain in contact with The Well SDP staff during any emergency, and then direct the appropriate parties to the appropriate locations to reconnect with their respective loved ones.


Safe Meeting Sites:

Clients and their families will be made aware of emergency meeting locations upon In-Take and on an annual basis thereafter.

In the event of an emergency the primary emergency meeting site would be:

  • First Presbyterian Church

100 Cajon St., Redlands, CA 92373


Additional sites would include (in this order):

Emergency Shelters: (secondary site)

  • Redlands Community Center/ Red Cross of America- Redlands


111 W. Lugonia Ave, Redlands, CA 92374


Local Hospitals:

  • Redlands Community Hospital

350 Terracina Blvd, Redlands, CA 92373

  • Loma Linda University Medical Center

11234 Anderson St, Loma Linda, CA 92354


Local Hotels:

  • Ayres Hotel- Redlands

1015 W. Colton Ave, Redlands, CA 92374

  • Dynasty Suites- Redlands

1235 W. Colton Ave, Redlands, CA 92374